Spaceship · Post-Launch Analytics

Bulk Transfer Widget · BI-13028 · Jan–Aug 2024 · Eight months around the April redesign

01

The April change

On April 11, 2024, the homepage widget label changed from 'Transfer' to 'Bulk Transfer' and moved behind an extra click. The redesign separated search from transfer and tightened the bulk-transfer flow.

The cliff:

Daily widget interactions dropped by ~95% — from ~1,004 to ~47 per day. This is not a failure. It filtered out users who were accidentally landing on a bulk-transfer flow they didn’t need. Among the users who did land there intentionally, success rate climbed from ~5% to ~21%.

Avg daily interactions 47 ↓ from 1,004 (before Apr 12)
Success rate (post) 21% ↑ from ~5% (before Apr 12)
Widget submit rate (post) 31% ↑ from ~8% (before Apr 12)
Desktop share (post) 91% Mobile: 9% · Tablet/TV: <1%
02

Volume and quality

The April cliff is unmistakable. Quality of intent — submit and success rates — rises sharply post-launch and stays there.

Monthly Interactions

The April cliff marks the product change.

Success Rate & Submit Rate

Quality of intent rises sharply post-April.

Device Split — Before vs After

Interactions by device category.

Funnel — Before vs After

Avg daily: Interactions → Submits → Transfers.

Monthly Summary — Widget Activity

MonthInteractionsWidget SubmitsSubmit RateSuccessful TransfersSuccess Rate
Jan 202428,9182,8289.8%1,6775.8%
Feb 202431,1842,4237.8%1,4454.6%
Mar 202430,4912,4057.9%1,2504.1%
Apr 2024 ⚡12,7161,1028.7%5624.4%
May 20241,27740631.8%26720.9%
Jun 20241,20841334.2%29124.1%
Jul 20241,71245926.8%29517.2%
Aug 20241,52049332.4%34222.5%
03

What the numbers say

Two observations on the post-launch period that the analytics alone make visible.

1
The April change was directionally right. A 95% drop in volume paired with a 4× increase in success rate is the signature of a flow that's now reaching the right users instead of trapping the wrong ones. The pre-April numbers were inflated by accidental traffic. The post-April numbers reflect intent.
2
Mobile remains an unresolved gap. Post-April, mobile dropped from 23% to 9% of widget interactions. Domain transfers on mobile are a legitimate use case — and likely worse than desktop given the bulk-transfer complexity. The current redesign solved the desktop problem; the mobile problem is still open.

Spaceship.com — Internal Design Research

Source: BI-13028 · Bulk Transfer Widget Analytics · Jan 1 – Aug 31, 2024

For the usability rounds that informed the redesign, see Round 1 and Round 2.